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Will Kelly

Review Data Ownership Before BYOD

Will Kelly
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Mobi
Mobi
12/4/2012 4:49:52 AM
User Rank
Five Bars
Re: Honest
Michael, once you left your chair, your responsibility associated with your position is officially over. I don't too agree about transferring the official datas and file to personal networks. But most of them will do like especially marketing/business peoples. Their profile always carry the customer data base set to new companies.

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michaelsumastre
michaelsumastre
11/28/2012 9:31:57 AM
User Rank
Five Bars
Re: Honest
Those are tough questions, Mobi. I'm thinking of possible answers for them too. I know that your responsibilities should end by the time you're officially out of the company. On the other hand, I don't necessarily agree that employees should have the authority to store company data or files into their personal networks as well as devices. They should always be treated confidential, and allowing the employees too much accessibility makes these data easier to see by the others accidentally or deliberately. Oh, BYOD is getting more complicated. I would like to hear too what Susan thinks about your questions.

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Horizon777
Horizon777
11/26/2012 1:41:20 PM
User Rank
Five Bars
Re: Complicated questions
@ Will

Yes and they 'can' live outside the BYOD program. That is because other department employees have to login to the network of the company in order to work and for that they have to go through the BYOD authentication process. Such process is not required for sales reps as they dont have to enter the network.

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Will Kelly
Will Kelly
11/26/2012 6:37:06 AM
User Rank
Blogger
Re: Complicated questions
@Horizon777 I don't see contact synchronization ever working. In fact, based on the sales people I know and have worked with, I think the personal phones owned by sales reps will continue to live outside of a BYOD program just like they have lived outside of other corporate rules prior to BYOD gaining popularity.

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Mobi
Mobi
11/26/2012 2:56:56 AM
User Rank
Five Bars
Re: Honest
Syedzunair, it very much required. When a person is contacting call centre for any assistance, he is not bothered about the person behind the call, similarly a uniform number has to be maintained, irrespective of person.

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Mobi
Mobi
11/26/2012 2:52:23 AM
User Rank
Five Bars
Re: Honest
"In response to Michael, every time I have left a job I have had to back up my files to my personal computer so that I could continue to answer questions after I left. Not that the company policy advocated that, but my coworkers appreciated it"

Susan, what's the requirement for that. Once you left that company, your responsibilities are over, am I right.  Do you think back up the official files/datas by employees to their personal computer is a good practice?

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Horizon777
Horizon777
11/24/2012 11:01:13 PM
User Rank
Five Bars
Re: Complicated questions
@ Will

"Contact synchronization is a potential solution but sales reps ha ve been using their personal cell phones prior to BYOD ever being conceived and did OK never putting their phone on the corporate network."

If given the choice, sales reps will never synchronize the contracts on the network. It has to be an unavoidable policy to do for e.g. after every few weeks. However, if a sales rep who has brought a client from his own PR and not from the company's contact list and also wishes to conceal the contact details, the company cannot do much about it unless it goes to the extent of verifying each contact detail.

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Will Kelly
Will Kelly
11/24/2012 1:44:01 PM
User Rank
Blogger
RE: Honest
@Susan

I've gone back and forth on contacts vs. corporate data. If the contact is a prospective or current customer that it definitely corporate data IMO with the impact of today's economy versus the contact name of freelance graphic designer your firm uses. It may just come down to how proprietary a company is over their sales rep leads, calls, and meetings. To me its more than just deleting the contacts rather it is the customer information itself which may live in phone contacts, Outlook, and even a CRM system.

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Will Kelly
Will Kelly
11/24/2012 1:37:59 PM
User Rank
Blogger
Re: Complicated questions
@Horizon777 I was talking with two friends of mine after this post went live. Both are long time and very successful IT salespeople. When I mentioned BYOD and sales rep phone numbers and both sort of cringed on the subject. One challenged me to pursue the topic further (because he didn't have a good answer). One of them went as far to say that sales culture and BYOD don't mix. Contact synchronization is a potential solution but sales reps ha ve been using their personal cell phones prior to BYOD ever being conceived and did OK never putting their phone on the corporate network.

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Will Kelly
Will Kelly
11/24/2012 1:31:57 PM
User Rank
Blogger
Re: Honest
@Michael I've been following BYOD programs in the commercial and federal sectors pretty closely. While I can imagine a federal agency hiring somebody to check up on BYOD policies, I don't see it happening in the commercial sector until somebody gets burned...and burned real bad until they consider such a hire. IMO, BYOD policies are all over the map right now and probably will stay that way for the forseeable future.

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